Your customers demand an easy to use service that is designed to suit their needs. Cognitu will ensure an effective service is set up with measureable results from day one.
We work with printers to ensure they fully understand web2print and how best to present the benefits to their prospects. We offer consultancy and training for sales staff in how to define the customer needs and gather the right information.
Cognitu systems are fully customisable and scalable to fit the client requirements. They quickly become an integral part of your customers’ businesses, vastly improving customer loyalty and retention. Repeat orders and admin tasks are easily managed by the client, letting you focus on maximising your profitability.
Web2print allows you to cross sell additional services and increase your return from each customer.
Cognitu gives you more time to build a real understanding of your clients’ businesses and look at ways to improve the effectiveness of their print communications.
Although Cognitu prides itself on it’s usability, there will be occasions when you will need to provide customer support. Cognitu gives you immediate access letting you see what your client sees and help them resolve any issues efficiently.
User creation and management tools let you control who can order which products and whether they are authorised to do so. Pricing for all items is set by you within the catalogue and can be updated quickly across multiple products at any time.
Adding products to the system and updating stock levels is simple using Cognitu’s intuitive admin tools. You have total control over quantities and call offs. Once a template is created, you can set the parameters of its use, in terms of the need for authorisation, quantities that can be ordered and who can use it.
As always if you cannot resolve a customer support issue, Cognitu will help you to do so. As your web2print technology partner, we not only ensure you have the best training but also the expertise at hand for the unexpected.